Privacy Policy

Latest updated February, 2021 

Protecting your privacy on our website 

Thank you for visiting the Wellness Institute of Neurodevelopment. We are committed to protecting the privacy of all visitors to our website, Wellneuro.com, related websites: online services, online store, membership websites, social media, and mobile applications (collectively, the “Site”). 

This Privacy Policy discloses the policies of www.wellneuro.com (the “Website”) and its operator Wellness Institute of Neurodevelopment, LLC, CBF Pediatric Services LLC, CBF International, PSC (collectively “we” or “us”) regarding the collection, use and disclosure of information you submit to us through the Website.  

If you have any questions or comments about this privacy statement or the ways in which Wellness Institute of Neurodevelopment uses the information we collect online, please do not hesitate to contact us using the information provided in the Contact us  section at the bottom of this statement. 

Scope & Application 

This privacy statement applies to information collected through any websites, mobile apps or online or mobile-enabled technology or digital tools, social media  that display or link to this privacy statement (collectively, our “Online Platforms”). This privacy statement also applies to information shared with us by our approved partners and other third-party sources. 

This privacy statement does not apply to (i) information collected from you offline or through websites and other online services that do not display or link to this privacy statement, including third party websites to which our online services may link, or (ii) information that would be considered “Protected Health Information” under HIPAA. Wellness Institute of Neurodevelopment use and disclosure of patient Protected Health Information is set forth in our Notice of Privacy Practices. 

User Consent 

By accessing or otherwise using the Website, you agree to the terms and conditions of this Privacy Policy, which is incorporated into and forms a part of the Website’s terms of service.  You expressly consent to the processing and use of your information as described herein.Information collection and how it is used.  

General Information 

You do not have to give us any personal information, such as your name, e-mail address or Social Security number, to visit the product information portion of our website. 

The sites collect personal information when you sign up for a trial or paid subscription to the WIN Membership Program or store. When you sign up, we ask for your name, email address, phone number, demographic information, and financial information such as credit card information. 

We also collect data that is associated with the foregoing, as well as "Anonymous Information," which is information that is not associated with or linked to your Personal Information and does not, based on our understanding, permit the identification of individual persons. 

When you sign up for a paid subscription, we will ask you to enter your credit card or ACH information. This information is encrypted on computer systems that are secured in a locked cage at a data center co-location facility rented from a third party by the Wellness Institute of Neurodevelopment (WIN). 

WIN automatically receives and records information on the server logs of the third party from their browser, including your IP address and the page you request. 

WIN uses information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, research, and anonymous reporting. 

WIN will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. 

If you wish to subscribe to our blog, newsletter, or membership programs, we will use your name and email address to send information to you. Out of respect for your privacy, we provide you a way to unsubscribe by clicking on the link within the email. 

We use other third parties such as a chat service provider to provide customer service to you, and a credit card processing company to bill you for goods and services, an email service provider to send out emails on our behalf. When you sign up for these services, we will specify what personally identifiable information is being shared as necessary for the third party to provide that service. 

If you are a patient and you sign up for Kareo Patient Portal, WIN Membership Program and elect to use the online patient payment service, your transaction will be processed by Stripe, Inc., and the information you provide to Stripe is subject to its privacy policy.  

If you elect to sign up for the WIN Store and use the online payment service, your transaction will be processed by Nutridyn, Inc. Your credit card and billing information, in addition to the online payment service and your transaction will be processed by Nutridyn, Inc. and the information you provide to Nutridyn Inc. is subject to its privacy policy. Please, review their privacy policy for additional information.  

Collection of Personal Information 

We collect Personal Information you voluntarily submit to us through the Website.   It is optional for you to utilize this Website.  If you elect to utilize certain aspects of this Website, we may ask you to provide us with certain personal information about yourself, such as your first and last name, mailing address (including zip code), company name, email address and telephone number.  When you order products or services, we may also ask you to provide us with your credit card number, expiration date and authentication codes or related information.  If you do not provide certain mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.  We may offer contests, sweepstakes or other contests that will require you to sign up and provide additional Personal Information.  In that case, we will collect the information provided along with your involvement in such activity.  Additionally, we reserve the right to collect any other information that you voluntarily enter, including Personal Information, into any postings, comments, feedback, or forums on the Website, social media sites and others. 

We may, but are in no way obligated to, provide for referral, or tell other programs that allow you to recommend the site or an article to a friend.  If you choose to do so, we will ask for your referral’s name and email address. We will automatically send your friend one or more communications with either the product you have purchased or an invitation for him or her to visit the Website.   The communication will allow the referral to unsubscribe from further communications.  We will collect this information for the sole purpose of sending an invitation to visit the site, sending their product, and tracking the success of any referral program.    We will also collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide.  We may use and display your full name and email address to your referral.  Additionally, we use your email address to contact you about the status of your referral.   

IP Addresses 

IP Addresses are automatically reported by your browser each time you view a web page or use our Service. 

IP addresses may be used for various purposes, including: 

- To estimate the total number of users visiting WIN from specific geographical regions. 

Cookies and Other Tracking Technologies 

A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive. We do link the information we store in cookies to personal information you submit while on our website. 

If you reject cookies, you may still use our website, but your ability to use some areas of our site, such as contests or surveys, will be limited. 

3rd Party Tracking 

The use of cookies by any tracking utility company is not covered by our privacy policy. We do not have access or control over these cookies. Tracking utility company may use session ID cookies and/or persistent cookies. 

We use Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your Web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. 

Behavioral Targeting / Re-Targeting 

We partner with a third-party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (add link). Please note this does not opt you out of being served advertising. You will continue to receive generic ads. 

Protected Health Information 

If you are a patient using the website, please do not provide WIN website with Protected Health Information (PHI). If you are a patient use Kareo Clinical, Kareo Billing or Kareo Marketing (including Kareo DoctorBase), the information you provide to us through those Services may be considered PHI and will be protected by Kareo as required by federal and state laws. 

Information collection, sharing and disclosure. 

WIN may be required to disclose personally identifiable information or protected health information under special circumstances, such as to comply with subpoenas or when your actions violate the WIN Terms of Service. 

WIN may share demographic information with business partners, such as "7% of WIN customers are in the Los Angeles region" or the like. No personally identifiable information or protected health information will ever be used without your permission (i.e., we will ask you before using a quote or testimonial). 

Third party vendors, including Google, show our ads on sites on the Internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. 

WIN does not rent, sell, or share personal information about you with other people or nonaffiliated companies for promotional purposes except to provide products or services you've requested or when we have your permission. 

With your consent, we do share your name and email with certain partners we may work with. If you would not like your information shared with these partners, uncheck the box when asked this option or notify us via info@wellneuro.com. 

It may be necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of WIN's terms of use, or as otherwise required by law. 

We will transfer information about you if WIN is acquired by or merged with another company. In this event, WIN will notify you by email or by putting a prominent notice on the WIN website before information about you is transferred and becomes subject to a different privacy policy. 

We use technology to passively collect and store certain anonymous information that is not tied to a specific identified user which may include, but is not limited to your Internet protocol address, browser type and operating system.   We, or our authorized third-party representatives may use Cookies and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of your visit, the site you immediately came from and the site you immediately go to after accessing the Website.  It will also collect data about the use of the Website including what programs, applications, advertisements, and terms you searched, viewed or clicked.  Should you be directed to any other site from the Website, we are not responsible for the acts of other sites and this Privacy Policy does not apply to that site. 

We may engage in remarketing to market our sites across the web. When a user visits our site, a cookie is dropped on the user. Users with this cookie may be targeted across advertising networks to receive relevant advertisements.  

Use and Disclosure of Personal Information 

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect with any third parties other than third parties working with us.   

In general, we use Personal Information you provide to provide you access to the Website and its services, to improve the Website, tailor the features to you and to offer you additional information, opportunities, promotions and functionality from us or the specific advertisers you inquire about on the Website at your request.  

Your Personal Information may be disclosed to third-party service providers who work with us to provide some of the services on the Website and to help us communicate with you.   Examples include, but are not limited to, sending email, analyzing data, marketing, processing payments (including credit card payments), and providing customer service.  We expect our third-party service providers to not to use such information except as necessary to provide the relevant services to us.  

We may also share some or all of your Personal Information (other than credit card information) with advertisers about whom you have inquired and/or purchased products from the Website.    If you do not want any Personal Information shared with the advertisers, then do not click on their advertisements, or purchase their products from the Website.   

We also reserve the right to create Anonymous Information records from the Personal Information you provide by excluding information that we believe in good faith prevents it from being directly identified to a specific user such as your name.  This would include any comments or feedback you provide us which becomes our property, and we reserve the right to use any such material with your Personal Information redacted in perpetuity for any reason we deem appropriate including, but not limited to, marketing and or improvement of the Website, without royalties or compensation to you.  Any such Anonymous Information is subject to terms of this Privacy Policy applicable to all Anonymous Information. 

We may share some or all your Personal Information with our affiliated companies that are under a common control, in which case, we will require them to honor this Privacy Policy. 

If we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be transferred. You acknowledge that such transfers may occur and are permitted by this Privacy Policy.  The acquirer of any Personal Information through a business transfer will be subject to this Privacy Policy until revised by the acquirer pursuant to this Privacy Policy.   

We reserve the right to disclose your Personal Information if we believe that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on us; or (b) to protect and defend our rights or property, you, or third parties.   You consent to us sharing your Personal Information under the circumstances described herein. 

Use and Disclosure of Anonymous Information 

This Privacy Policy does not limit our use or disclosure of any Anonymous Information in any way, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers and other third parties in our absolute discretion. 

The Ability of Others to View Your Information 

When you use the Website, certain information you post or provide on the publicly available portions of the Website, may become publicly available and may be collected and used by others, including people outside of the control of the Website.  We have no obligations with respect to any information that you post to publicly available parts of the Website.   

Ability to Unsubscribe. 

Accessing, updating, or correcting your personal information 

If your personally identifiable information changes, or if you no longer desire our Service, you may correct it or request deletion by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within a reasonable timeframe. 

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Should you receive a promotional email from us, you may “opt-out” of receiving additional promotional email communications from us by following the unsubscribe instructions on the emails.   You may also contact us directly at info@wellneuro.com.   This applies to promotional communications and not administrative communications we feel are necessary to provide the services on the Website.   

Complaints or Questions 

If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. To file a complaint with the Wellness Institute of Neurodevelopment, or to ask a question about this Notice, contact us at 1(844)309-5999 or emails us to: info@wellneuro.com. All complaints must be submitted in writing. You will not be penalized for filing a complaint.  

Disclaimer of Guaranty of Security 

While we follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at info@wellneuro.com. 

Minors 

This Website is intended for use by those over 13 and minors under the age of 13 may not use the Website. 

Security 

The security of your personal information is important to us. When you enter sensitive information such as credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). 

Customer testimonials, comments, and reviews 

We post customer testimonials, comments and reviews on our website which may contain personal information. We do obtain the customer's consent to post their name along with their testimonial via email prior to posting the testimonial. If you wish to update or delete your testimonial, you can contact us at info@wellneuro.com

You should be aware that any personal information you submit on blogs on this site and others can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. To request removal of your personal information from our blog, contact us at info@wellneuro.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. 

Links to other sites and advertising 

If you click on a link to a third-party site, you will leave this site and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as us. We encourage you to review the privacy policies of any other service provider from whom you request services. 

Referrals 

If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. WIN stores this information for the sole purpose of sending this one-time email. Your friend may contact us at info@wellneuro.com to request that we remove this information from our database. 

Collection and Use of 3rd Party Personal Information 

You may also provide personal information about other people, such as their name, email address and phone number. It is your responsibility to get permission from anyone whose personal information you provide to us. We will only use that personal information for the purpose of completing your request. 

Social Media Widgets 

Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our website. These Features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our website. Your interactions with these Features are governed by the privacy policy of the company providing it. 

Single Sign-On 

You can log in to portions of our main WIN website using sign-in services such as LinkedIn Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form. 

California Privacy Rights 

If you are a California resident, contact us for our supplemental policy for more information about the personal information we collect about California consumers and the rights afforded to you under the California Consumer Privacy Act. 

Changes to this privacy policy 

The Wellness Institute of Neurodevelopment may update this policy at any time for any reason. We encourage you to periodically review this page for the latest information on our privacy practices. . We will post any such changes to this page and may otherwise post other alerts on the Website or communicate such changes through email.  If you disagree with any such changes, please cease using the Website.  Continued use following the posting of any such changes indicates your acceptance of the changes.   

Users Outside the United States 

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing the Service from outside of the United States, please be aware that information collected through the Service will be transferred to, and processed, and used in the United States. The data protection laws in the United States may be different from those of the country in which you are located. Your use of the Service or providing us with any information therefore constitutes your consent to the transfer to, and processing, usage, sharing and storage of your information, including Personal Information/Personal Data, in the United States as set forth in this Privacy Notice. We will take reasonable care to ensure that your data is treated fairly and lawfully. 

Participation in EU – US Privacy Shield Framework 

We participate in and comply with the EU-U.S. Privacy Shield Framework regarding the collection, use, and retention of Personal Data from the European Economic Area ("EEA") member countries and the United Kingdom.  

Do not track 

Note that your browser settings may allow you to automatically transmit a “Do Not Track” signal to websites and online services you visit. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, the Wellness Institute of Neurodevelopment currently does not alter its practices when it receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit  http://www.allaboutdnt.com. 

Questions 

If you have questions or suggestions, you can contact us at: 

Wellness Institute of Neurodevelopment 

5757 Woodway Dr. Suite 190 E 

Houston, TX 77057 

1(844)309-5999 

info@wellneuro.com